Summary: Guest: Barry Carter Title: Corporate Information Officer (CIO), for Alliance Data Systems Guest: Vinny Licht Title: Chief Information Officer, TAUCK WORLD DISCOVERY The IT helpdesk operation in most organization has mostly been ad hoc and reactionary. It has also been given the glamorous title, "service desk" with "ITIL" expected to provide a virtual weapon and the department to become a proactive army that anticipates and annihilates enterprise wide IT problems. Is that truly the case?
