Summary: SysAid Free Help Desk Software (http://weeklywebtools.com/wp-content/uploads/2012/07/sysaid.png)Some people are now using Help Desk Software to handle contact submissions (even if there is no official "help desk"). These can be useful to make sure that none of your customers fall through the cracks. I was on a site the other day that was using SysAid. This is a robust help desk software package designed for an IT staff. It has a ticketing system, knowledge base, timers, customer service surveys, automatic hardware and software detection, live chat and more. One of the coolest features is it provides remote control. This is great for those times when you get a client with absolutely zero computer skills. You can have them login and then take over their computer. You can even set it up so that incoming emails are turned into a ticket. Cool Video Intros for $10 If you're marketing your company on YouTube (and you should be) you might want to have a cool short intro. While you can find some people on fiverr.com that can do this, I liked intromaker.net (http://weeklywebtools.com/intromaker) This is a cool service where you can browse a catalog of cool video intros. You upload a png file of your logo with a transparent background, and it gives you a prievew of your logo. You appove it, and shortly there after you download your finished file in a moc HD format. Very cool. Its a quick three step process 1. Choose your template 2. Upload your png file 3. Get your file delivered. Check them out at intromaker.net (http://weeklywebtools.com/intromaker)
