Summary: Introduction We all make mistakes and learning how to correct them is an important part of doing business. But what about when other people make mistakes? It’s a good idea to learn how to criticize in a professional manner without causing offence, especially if you're talking to an employee. There are ways of telling someone they didn’t do their work as completely, correctly or accurately as they might have. In this podcast lesson we’ll focus on some techniques you can use to criticise in a way that won’t cause offence. We’ll also introduce you to some useful phrases to help you achieve this. Situation You’re now going to listen to a short dialogue. You’ll hear Mr Brown talking to Sandra, one of his employees, about some work she has done recently.
