Examining the Relationship Between Supervisor and Management Trust and Job Burnout Among Correctional Staff

Summary: Trust is a valued resource of any organization and is a necessary component of a positive, healthy work environment. In corrections, the work environment is critical to ensure the safety and security of staff, inmates, and the community. The demands of correctional work can lead to job burnout, which has been linked to psychological and physical health problems, decreased work productivity, increased absenteeism, and heightened turnover intent and turnover. Thus, it is paramount for corrections to find methods that can alleviate job burnout effectively. Three types of burnout have been identified in the literature: emotional exhaustion, depersonalization, and a feeling of ineffectiveness. This study explored whether correctional staff trust in supervisors and management reduced burnout. Six hypotheses were proposed examining the three types of burnout and the two levels of trust. Results indicate that levels of burnout were lower when workers trusted their supervisors and management in five of the six hypotheses proposed.