Mark Settle, Chief Information Officer of BMC Software

Summary: In this interview, Mark Settle discusses all five principles of World Class IT with Metis Strategy. Some of the topics discussed include The transition from being the buyer from IT vendors to leading the IT operations for an IT vendor How BMC Software IT serves as a strategic partner with the business as Beta testers for product development, monitors of competition, enablers of R&D, and sales representatives with intimate experience using the company's products The focus on recruiting IT leadership who will be able to play the role of a strategic partner whose focus is not only on managing IT, but also on working collaboratively with the business and capable of being involved in sales The green IT initiatives and achievements of BMC Software in energy savings and server utilization optimization The need for understanding the most appropriate use of collaboration technologies relative to different organizational dynamics The call to reassess very structured IT shops, whose traditionally rigid processes may be inhibiting agility