Nick Colisto, Chief Information Officer of K. Hovnanian

Summary: In this interview, Nick Colisto discusses World Class IT Principle One, People, and Principle Four, IT-Business Partnerships, with Metis Strategy. Some of the topics discussed include: His priorities around integrating the business suite of applications across the company The four layers of K. Hovnanian’s business suite: master data, best of breed business apps, system integration, and business intelligence The importance of framing business colleagues not as “customers”, but rather as partners, in order to stress that IT be seen as peers K. Hovnanian’s use of technology to enhance the customer experience through the implementation of a buyer’s portal and electronic payment process The company’s approach to dynamically solicit customer feedback His team's approach to talent management, focusing on: performance objectives, conducting a skill inventory, standardizing job descriptions, providing comprehensive training classes, and encouraging job rotations and career development Eye on the trends: mobile computing enabling the workforce on the go, enabling enterprise systems and BI for the smart phone, and taking advantage of competition in the cloud computing market to reap cost savings