Harvey Koeppel, Executive Director of the Center for CIO Leadership

Summary: In this interview, Harvey Koeppel discusses principles three, Project & Portfolio Management, and four, IT & Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include How CIOs have increasingly taken on more diverse roles, transforming from a manager of a tactical IT cost center to a business savvy leader that needs to understand business strategy and processes, organization and growth, talent management, risk management, and how to capitalize on customer-related business intelligence The way in which CIOs remained innovative during the cost-cutting downturn by re-investing savings into innovation, focusing on core competencies, and helping diversify the business beyond local or regional dependencies How the differentiator between leading CIOs and average CIOs is the ability to earn a “voice at the table” beyond just a “seat at the table” by being able to communicate and contribute in business terms The disparity between the number of CIOs who have innovative ideas and those that actually get funded, and how that it driven by both communication abilities and getting the IT basics right How, while CIO of Citigroup’s Global Consumer Group, he and his team helped enhance the global customer experience by aligning IT delivery to business strategy Eye on the trends: The proliferation of broadband and mobile technology and how that enables the holy grail of technology: anything-anyplace-anytime; the consumerization of IT and the challenges a CIO faces by not being in full control of all technology; and the shifting dynamic of how data is no longer consider the output of an application, but rather applications are built specifically to handle large amounts of data