Norm Fjeldheim, CIO of Qualcomm

Summary: In this interview, Norm Fjeldheim, Senior Vice President and Chief Information Officer of Qualcomm discusses principle one, People, principle two, Infrastructure, and principle four, IT-Business Partnerships, of World Class IT with Metis Strategy. Some of the topics discussed include: How the CIO role and IT fit into a very technical company Qualcomm IT's priorities Norm's long-term strategic mindset that is enable by a long tenure Not outsourcing IT and still capturing equal efficiencies Hiring and training for a balanced business-IT skill set Eye on the trends: Software as a Service (SaaS) and its ability to change the cost structure and operations of IT; the influence of the Consumerization of IT and the reality of intuitive user experience outweighing the value of increased functionality; and Cloud Computing and how through diligent management Qualcomm has been able to reach equal internal cost efficiencies to third party providers such as Amazon