Summary: It doesn't stand still, but the government's level of service always seems to lag that of the private sector. According to Brookings Institution fellow Annelies Goger and Sha Hwang, co-founder of public agency contractor Nava, improving customer experience is essential to improving trust in government itself. And therefore the Biden administration's latest executive order on customer experience can help. They joined the Federal Drive with Tom Temin for more. Learn more about your ad choices. Visit megaphone.fm/adchoices
