Summary: Doing more with less, easier said than done. For the IRS, it's driven the move to robotic process automation. Shanna Webbers is the assistant deputy commissioner for operations support at the IRS and Teresa Hunter is the chief financial officer. They discuss how RPA is helping the tax agency become more efficient, and move employees out of the mundane and into the more valuable work. Learn more about your ad choices. Visit megaphone.fm/adchoices
