112: Build Operational Efficiency And Raving Fans With Exchanges, Store Credits, And Refunds
Summary: <h2><strong>Your Business Is A Journey. Invest In Yourself Today.</strong></h2><p>Being an entrepreneur truly is a life of learning. All it would take is <u>a new idea</u>, <u>a strategy</u>, <u>a Shopify app</u>, or <u>a marketing platform</u> to be the next thing you need to improve efficiencies, drive more revenue, and build lifetime customer loyalty for your Shopify brand.</p><p>My guest in today’s episode is Jonathan Poma the Founder & CEO of <a href="https://loopreturns.com" rel="noopener noreferrer" target="_blank">Loop Returns</a>. They are a platform that allows Shopify brands to automate the entire return process including exchanges. Some of the largest brands on Shopify have made the Loop choice including AllBirds, Puravida Bracelets, Brooklinen, Chubbies Shorts, and more…</p><h2><strong>What You Will Learn Today</strong></h2><ul> <li>How to reduce shipping costs while helping shift refunds into exchanges.</li> <li>Why consumers are looking for convenience and connection with brands.</li> <li>Why an important point of differentiation for a brand is the digital experience they offer.</li> <li>How to deliver a user experience that incentivizes a customer to exchange vs refunding.</li> </ul><h2><strong>Links And Resources Mentioned</strong></h2><ul> <li><a href="https://loopreturns.com" rel="noopener noreferrer" target="_blank">Loop Returns</a></li> <li><a href="https://ecommercefastlane.com/loopreturns" rel="noopener noreferrer" target="_blank">Exclusive 10% Discount</a></li> <li><a href="https://loopreturns.com/blog" rel="noopener noreferrer" target="_blank">In the Loop blog</a></li> <li><a href="https://loopreturns.com/blog/shopify-plus-certified-app" rel="noopener noreferrer" target="_blank">Shopify Plus Certified App Partner</a></li> </ul><h2><strong>Thank You For Listening</strong></h2><p>I really appreciate you choosing to listen to the show and for supporting the podcast and it’s sponsors. If you enjoyed today’s show, please <strong>share</strong> it using the social media buttons on this page.</p><p>I would also be so grateful if you would consider taking a minute or two to <a href="https://itunes.apple.com/ca/podcast/ecommerce-fastlane-steve-hutt-dream-build-launch-grow/id1383980232?mt=2" rel="noopener noreferrer" target="_blank">leave an honest review and rating for the show in iTunes</a>. They’re <strong>extremely</strong> helpful when it comes to reaching our entrepreneurial audience and I read each and every one personally!</p><h2><strong>Growth Mindset?</strong></h2><p>Listen to the podcast on <a href="https://itunes.apple.com/ca/podcast/ecommerce-fastlane-steve-hutt-dream-build-launch-grow/id1383980232?mt=2" rel="noopener noreferrer" target="_blank">iTunes</a>, <a href="http://www.stitcher.com/s?fid=185272&refid=stpr" rel="noopener noreferrer" target="_blank">Stitcher</a>, <a href="https://ecommercefastlane.com/googleplay" rel="noopener noreferrer" target="_blank">Google Play</a>, or <a href="https://open.spotify.com/show/3NXb9XBWN81Us3suywpuUN?si=dtMA4DF8QfeUBtOH610z_A" rel="noopener noreferrer" target="_blank">Spotify</a> and subscribe to get notifications when new shows are released.</p><h2> <strong>Today's Episode Sponsor: </strong><a href="https://ecommercefastlane.com/pushowl" rel="noopener noreferrer" target="_blank"><strong>PushOwl</strong></a> </h2><h2><strong><em>Recover carts and store visitors without email</em></strong></h2><p>This episode was brought to you by PushOwl. Shopify’s leading Web Push Notifications app and the only <a href="https://www.shopify.com/plus/partners/pushowl" rel="noopener noreferrer" target="_blank">Shopify Plus approved Certified App Partner</a> in its category.</p><p>Browser-based web push notifications push your retention marketing and conversion rate optimization to the next level because you can re-engage store visitors without the need for an email address. Send web push notifications right to their smartphone or desktop…by just using the browser. </p><p>And the great thing about PushOwl is they are used by over 20,000 Shopify stores and more than 600 Shopify Plus brands! You can be confident that their solution has the security, privacy, speed, and reliability that Shopify brands come to expect.</p><ul> <li> <strong>Test it for yourself!</strong> The <a href="https://playground.pushowl.com/" rel="noopener noreferrer" target="_blank">PushOwl Playground</a> allows you to opt-in and send yourself web push notifications without installing PushOwl. You can test the complete flow, learn more about web push, and create your own notifications.</li> <li> <strong>Need more inspiration?</strong> We have built <a href="http://perfectpushnotifications.com/" rel="noopener noreferrer" target="_blank">Perfect Push Notifications</a> as a public library of inspiring push notifications that help you to get creative!</li> <li> <strong>Free online course!</strong> PushOwl teamed up with Shopify to deliver a Shopify Compass course “<a href="https://www.shopifycompass.com/learn/what-are-push-notifications-grow-your-business-using-this-marketing-strategy" rel="noopener noreferrer" target="_blank">What Are Push Notifications</a>”. Learn the basics of web push notifications in 15 minutes with 32 bit-sizes lessons.</li> </ul><h2> <a href="https://ecommercefastlane.com/pushowl" rel="noopener noreferrer" target="_blank"><strong>CLICK HERE</strong></a><strong> FOR A 30-DAY FREE TRIAL ON A PAID PLAN. Use code: FASTLANE</strong> </h2><br><hr><p style="color:grey;font-size:0.75em;"> Hosted on Acast. See <a style="color:grey;" target="_blank" rel="noopener noreferrer" href="https://acast.com/privacy">acast.com/privacy</a> for more information.</p>
