117: Delight Your Customers And Futureproof Your Brand With Personalized Customer Experiences At Scale
Summary: <h2>Your Business Is A Journey. Invest In Yourself Today.</h2><p>Being an entrepreneur is a life of learning, implementing, and iterating. All it would take is <u>a new idea</u>, <u>a strategy</u>, <u>a Shopify app</u>, or <u>a marketing platform</u> to be the next thing you need to improve efficiencies, drive more revenue, and build lifetime customer loyalty for your Shopify brand.</p><blockquote><strong>Meet shoppers on the channel of their choice, and unify every conversation across your Shopify store, email, Facebook Messenger, Google’s Business Messages, WhatsApp, and more. You can track conversations, resolve issues, and measure customer satisfaction all in one spot.</strong></blockquote><p>My guest in today’s episode is Etienne Mérineau the Co-Founder and CMO from <a href="https://ecommercefastlane.com/heyday" rel="noopener noreferrer" target="_blank">Heyday</a>.</p><p>They are an end-to-end conversational commerce solution that helps Shopify merchants scale their sales and support team with AI automation.</p><p>Also, exciting times for the Heyday team, they partnered with <a href="https://www.shopify.com/ping" rel="noopener noreferrer" target="_blank">Shopify Ping</a> to roll out some of their enterprise-grade AI chatbot features to Shopify merchants.</p><h2>What You Will Learn Today</h2><ul> <li>What is an AI Chatbot and how can it help my Shopify brand.</li> <li>How to boost sales and customer satisfaction through personalized 1:1 conversations.</li> <li>Turn conversations into sales opportunities by capturing unique customer preferences like price, color, size, and material.</li> <li>How to automate answers to repetitive questions to free your time to focus on what matters.</li> <li>Understand your customer's purchase path and get the pulse on your overall performance.</li> <li>How helping is the new selling.</li> </ul><h2>Links And Resources Mentioned</h2><ul> <li> <a href="https://ecommercefastlane.com/heyday" rel="noopener noreferrer" target="_blank">Heyday</a> - 14-day free trial, unlimited seats, and conversations plus 25% off your first year.</li> <li><a href="https://apps.shopify.com/heyday" rel="noopener noreferrer" target="_blank">Heyday Shopify App</a></li> <li><a href="https://www.heyday.ai/en/resources/customer-stories" rel="noopener noreferrer" target="_blank">Heyday Customer Success Stories</a></li> <li><a href="https://www.heyday.ai/en/resources/ebooks-guides" rel="noopener noreferrer" target="_blank">Conversational AI Ebooks & Guides</a></li> </ul><h2>Thank You For Listening</h2><p>I really appreciate you choosing to listen to the show and for supporting the podcast and it’s sponsors. If you enjoyed today’s show, please <strong>share</strong> it using the social media buttons on this page.</p><p>I would also be so grateful if you would consider taking a minute or two to <a href="https://itunes.apple.com/ca/podcast/ecommerce-fastlane-steve-hutt-dream-build-launch-grow/id1383980232?mt=2" rel="noopener noreferrer" target="_blank">leave an honest review and rating for the show in iTunes</a>. They’re <strong>extremely</strong> helpful when it comes to reaching our entrepreneurial audience and I read each and every one personally!</p><h2>Growth Mindset?</h2><p>Listen to the eCommerce Fastlane podcast on <a href="https://itunes.apple.com/ca/podcast/ecommerce-fastlane-steve-hutt-dream-build-launch-grow/id1383980232?mt=2" rel="noopener noreferrer" target="_blank">Apple Podcasts</a>, <a href="http://www.stitcher.com/s?fid=185272&refid=stpr" rel="noopener noreferrer" target="_blank">Stitcher</a>, <a href="https://ecommercefastlane.com/googleplay" rel="noopener noreferrer" target="_blank">Google Play</a>, or <a href="https://open.spotify.com/show/3NXb9XBWN81Us3suywpuUN?si=dtMA4DF8QfeUBtOH610z_A" rel="noopener noreferrer" target="_blank">Spotify</a> and subscribe to get notifications when new shows are released.</p><h2>Today's Amazing Episode Sponsor: <a href="https://grin.co/influencer-marketing-for-ecommerce-brands/?utm_medium=referral&utm_source=banner&utm_campaign=ecom-fastlane" rel="noopener noreferrer" target="_blank">GRIN</a> </h2><h4><em>Grow an Authentic DTC Brand with the #1 Influencer Marketing Software Platform for Creating Genuine, Direct Relationships with Influencers.</em></h4><p><a href="https://grin.co/influencer-marketing-for-ecommerce-brands/?utm_medium=referral&utm_source=banner&utm_campaign=ecom-fastlane" rel="noopener noreferrer" target="_blank">GRIN</a> is the only influencer marketing software built specifically for eCommerce. From discovery & outreach to relationship management & campaigns, product seeding, discount codes & affiliate links, content tracking & rights management, sales tracking & deep analytics - GRIN’s software helps with the tenure influencer marketing workflow. Top DTC brands trust GRIN as their influencer marketing platform for rapid growth and scale.</p><br><hr><p style="color:grey;font-size:0.75em;"> Hosted on Acast. See <a style="color:grey;" target="_blank" rel="noopener noreferrer" href="https://acast.com/privacy">acast.com/privacy</a> for more information.</p>
