Summary: <br> How is your business REALLY doing? How great of an experience are you REALLY providing? Maybe you think it's getting time to hire a new artist or raise your prices. The only way to know is to get analytical with the data! Reviews and ratings are a great way to track this, but another way to analyze where your business stands is by running certain reports.<br> <br> <br> <br> Productivity rate, prebook rate, and retention rate to name a few. <br> <br> <br> <br> In this episode I dive into the above metrics, what they mean, and how to drive them up. I also give you my other favorite reports to track and how often I pull them!<br> <br> <br> <br> Believe it or not, there were times in my career that I wouldn't look at any reports other than our sales. Either I felt like I "didn't have time" to run the reports, or I didn't know which ones to run, or I didn't know what to do with the information. NOW, I feel in complete control of these numbers and the success of my business because I know how to drive them up when a certain area of my business or customer experience needs attention.<br> <br> <br> <br> It's one of my favorite things to do at this point, and I never thought I'd say that!<br> <br> <br> <br> See you back next Monday for an episode on the balancing act of parenthood and business ownership.<br> <br> <br> <br> Connect with me at @lashbossradio on Instagram or shoot me an email shelby@lashbossradio.com<br>
