Summary: Cresta believes AI should help humans, not replace them. Seeing the limitations of AI that simply automated the routine aspects of work performed by many, the company developed a platform that effectively scales the skills of the top few employees, whose job functions require heavier cognitive lifting and expertise. Cresta, which has initially focused on sales and customer service, now works with businesses such as Dropbox, Intuit and Porsche, and recently raised a $50 million Series B. Cresta CEO and co-founder Zayd Enam discusses the company's progress and the future of customer service with Greylock partner and Cresta board member Saam Motamedi.
