192 | A Life Improving Customer Experience with Alex Shashou




Lodging Leaders show

Summary: Alex Shashou is the Co-Founder and President of ALICE, a top-ranking staff Task Management &amp; Collaboration platform with a global customer base of 2,000+ hotels.<br> Born and raised in London, Alex grew up in the hospitality industry, and he’s become a sought-after hospitality thought leader, speaking on technology and innovation in hospitality at conferences around the world. In 2016, Alex was awarded the HFTP President’s Award, which recognizes a person who has made a significant contribution to the hospitality industry and in 2018, he received the Hotel Experience Next Generation Leader Award.<br> Alex earned a bachelor’s degree from the University of Pennsylvania, Wharton School of Business.<br> In This Episode, Alex reveals …<br> <br> * The ALICE platform, what it is, how it works, the vision behind it, and the problem they’re solving.<br> * How hospitality can be defined or measured in hotels today, and the most common challenges hotels face in delivering value for their guests.<br> * How can hotels improve how they service guests in the future, and Alex reveals what he would focus on as a hotel owner/operator.<br> * How hotels can be more than just a place to stay for guests, and what can they do to actually make the stay more meaningful.<br> <br> Resources &amp; Links<br> Alex Shashou<br> <br> * <a href="https://www.linkedin.com/in/alexander-shashou-42a43b36/" target="_blank" rel="noopener noreferrer">LinkedIn</a><br> <br> ALICE<br> <br> * <a href="https://www.aliceplatform.com/" target="_blank" rel="noopener noreferrer">Website</a><br> * <a href="https://www.linkedin.com/company/alice---hospitality-operations-platform/" target="_blank" rel="noopener noreferrer">LinkedIn</a><br> * <a href="https://www.facebook.com/pages/ALICE-App/100552910098100" target="_blank" rel="noopener noreferrer">Facebook</a><br> * <a href="https://twitter.com/ALICEplatform" target="_blank" rel="noopener noreferrer">Twitter</a><br> <br>