Summary: Horst Schulze is Founder, Chairman and CEO of the Capella Hotel Group, and Co-founder & Former COO of The Ritz-Carlton Hotel Co. Schulze is a legendary leader and global titan of business and the author of Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise (Zondervan/HarperCollins). His visionary and disruptive principles have reshaped the concepts of excellence, service, and competitive advantage, transcending divisions of industry across the business landscape.<br> In 2002, Schulze founded a second company, The Capella Hotel Group, raising the bar set at the Ritz-Carlton even higher to pioneer the first “ultraluxury” guest experience. Schulze is a highly sought after keynote speaker for numerous global businesses and organizations. He and his wife, Sheri, live in Atlanta, Georgia.<br> In This Episode, Horst reveals …<br> <br> * The history of Ritz Carlton, from the first hotel built in the late nineteenth century, to the formation of The Ritz-Carlton Hotel Company, LLC in 1983.<br> * The powerful vision behind the iconic phrase “Ladies and Gentlemen serving ladies and gentlemen”, a phrase Horst penned in an essay he wrote as a teenager.<br> * The grander view customer service, whose role it is, and why it determines success.<br> * His new book, <a href="https://amzn.to/2TLWHNN" target="_blank" rel="noopener noreferrer">Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise</a>.<br> <br> Resources & Links<br> Horst Schulze<br> <br> * (404) 842-7280<br> <br> Capella Hotel Group<br> <br> * <a href="https://www.capellahotels.com" target="_blank" rel="noopener noreferrer">Website</a><br> <br>
