Summary: The IRS is asking Congress for another $4 billion to implement the Taxpayer First Act and to overhaul the agency's public-facing services. This comes as the National Taxpayer Advocate details how the agency is struggling with the budget it's already got. IRS personnel answered only 24% of taxpayer calls during fiscal 2020, and callers waited on-hold for an average of 18 minutes. For more on where the IRS can step up its service to the public, Federal News Network’s Jory Heckman spoke with former National Taxpayer Advocate, now the executive director of New America’s Center for Taxpayer Rights, Nina Olson. Learn more about your ad choices. Visit megaphone.fm/adchoices
