Summary: The pandemic is accelerating customer experience initiatives at many agencies. The Department of Veterans Affairs has long been a leader in CX. And now it's preparing to share some of the lessons it's learned in recent years with other agencies. It's also taking the lead on a CX hiring initiative. The Education Department and Small Business Administration have emerged from the pandemic with a few lessons to share too. Federal News Network's Nicole Ogrysko had more details on Federal Drive with Tom Temin. Learn more about your ad choices. Visit megaphone.fm/adchoices
