Retail, Business & Marketing Career Advice with Alita Harvey-Rodriguez & Natalie Khoury (MI Academy) | EP23

Summary: <p><span class="ql-font-serif">Dream Job Ready Episode 23: Alita Harvey-Rodriguez (Managing Director, MI Academy) and Natalie Khoury (Director of CX, MI Academy). </span></p><p><span class="ql-font-serif">Do you work in retail or dream to be a brand leader in the retail industry? As a customised training provider, 'MI Academy' helps retailers transform their skill-sets in customer experience (CX), marketing approach and sales impact. Their goal is to encourage businesses and their staff to think, creatively. </span></p><p><span class="ql-font-serif">I met Alita and Natalie via their innovative 'MI Academy Retail Hack Games' event held in June 2020. That event asked a stack of questions about the future of retail, but one of the key topics we discussed was the future of the retail workforce. With the increase use and application of artificial intelligence, automation and robotics, there is an obvious concern about jobs and employees being replaced, and plenty of questions about how that will be handled. I asked Alita and Nat for their opinions on this, and we discussed our thoughts on what it means to both the employer and employees. </span></p><p><span class="ql-font-serif">Business wise, we cover plenty in this 25min chat. The girls share some awesome advice about company training, closed-loop strategies, collaboration and design thinking.</span></p><p><span class="ql-font-serif">On the personal side, Alita and Nat talk about the importance of emotional intelligence and unconscious bias, and share insights about how they "slow down to speed up", a slogan that is one of MI Academy's values. </span></p><p><span class="ql-font-serif">I really hope you pick up something from this episode... And I'd love to know your feedback, so please email me with any thoughts or questions you have on dreamjobreadypodcast@gmail.com or connect via:</span></p><p><a href="https://www.linkedin.com/company/dreamjobready" rel="noopener noreferrer" target="_blank" class="ql-font-serif">LinkedIn</a><span class="ql-font-serif"> / </span><a href="https://www.linkedin.com/company/dreamjobready" rel="noopener noreferrer" target="_blank" class="ql-font-serif">https://www.linkedin.com/company/dreamjobready</a></p><p><a href="https://twitter.com/dreamjobready" rel="noopener noreferrer" target="_blank" class="ql-font-serif">Twitter</a><span class="ql-font-serif"> / @dreamjobready</span></p><p><a href="https://www.facebook.com/dreamjobready" rel="noopener noreferrer" target="_blank" class="ql-font-serif">Facebook</a><span class="ql-font-serif"> / @dreamjobready</span></p><p><a href="https://www.instagram.com/dreamjobready" rel="noopener noreferrer" target="_blank" class="ql-font-serif">Instagram</a><span class="ql-font-serif"> / @dreamjobready</span></p><p><span class="ql-font-serif">And if you'd like to financially support this podcast series, please make a contribution via </span><a href="https://supporter.acast.com/dream-job-ready-1" rel="noopener noreferrer" target="_blank" class="ql-font-serif">https://supporter.acast.com/dream-job-ready-1</a><span class="ql-font-serif">. </span></p><p><span class="ql-font-serif">Or simply do us a solid and subscribe, rate and share Dream Job Ready with your network!</span></p><br><p>You can learn more about MI Academy via their <a href="https://miacademytraining.com.au/" rel="noopener noreferrer" target="_blank">Website</a> and <a href="https://www.linkedin.com/company/milk-it-digital/" rel="noopener noreferrer" target="_blank">LinkedIn page</a>.</p><p>And <a href="https://www.miacademytraining.com.au/blog/retail-hackgames-2020-reframing-the-retail-challenge/" rel="noopener noreferrer" target="_blank">Click Here</a> to learn more about the Retail Hack Games project:</p><p><span class="ql-font-serif">...</span></p><br><p><span class="ql-font-serif">Music: ‘Funky Sunday’ composed and performed by THE MAN: Mark Matthews</span></p><p><span class="ql-font-serif">Copyright 2020 | </span><a href="https://www.remarkablemusic.net/" rel="noopener noreferrer" target="_blank" class="ql-font-serif">Remarkable</a></p><p>Support this show <a target="_blank" rel="payment" href="http://supporter.acast.com/dreamjobready">http://supporter.acast.com/dreamjobready</a>.</p><br><hr><p style="color:grey;font-size:0.75em;"> Hosted on Acast. See <a style="color:grey;" target="_blank" rel="noopener noreferrer" href="https://acast.com/privacy">acast.com/privacy</a> for more information.</p>