Summary: In the second part of the conversation with the leaders behind BBVA's award-winning mobile banking experience, Hendrik Deckers talks to Rafael Lopez Gracia, Head of IT at BBVA Transformation Factory. Rafael shares the technological and organisational background of the transformation that made BBVA's IT organisation fast, efficient and innovative. ⭐ This interview is in Spanish ⭐ TABLE OF CONTENTS 00:00 - Introduction: Rafael Lopez Gracia, Head of IT at BBVA Transformation Factory. 04:44 - Attracting and keeping IT talent 06:50 - Working with the IT ecosystem 09:00 - Rafael's role in the IT organisation 11:34 - Rafael's personal values and strengths 13:16 - Advice to future digital leaders 14:22 - How has the role of a CIO changed in the last 10 years? - distributed leadership 15:45 - Rafael's leadership style 17:50 - Rafael's MBTI profile - ESTP 19:55 - Rafael's personal mantra and mentors
