Summary: We did a massive global research study in partnership with SAS, surveying over 4,000 consumers and brands to explore the state of Customer Experience: Where we are now, and where consumers and brands expect to be over the course of the next decade. Our research showed that there are five key things driving the evolution of customer experience and Fred and I discussed those key drivers and shared some data points from our study. THIS WEEK’s FAST FOUR > Russian nationals in a massive hiking and bank fraud scheme > Employees just want to get away from Away > TikTok settle children’s data lawsuit > China makes it a criminal offense to publish deepfakes This week's Tech Bites Winner: First new Toys ‘R’ Us store opens but it isn’t exactly a ‘store’. Our Crystal Ball: What’s on tap for customer experience in the coming decade? We’ll tell you what we think, based on what consumers and brands shared in our research report. INFORMATION: This Futurum Podcast features Shelly Kramer (@ShellyKramer)and Fred McClimans (@fredmcclimans). If you haven't already, please subscribe to our show on iTunes or SoundCloud. For inquiries or more information on the show, email the team at podcast@futurumresearch.com or follow @FuturumPodcast on Twitter. To learn more about Futurum Research please visit www.futurumresearch.com. DISCLOSURE: Futurum Research is a research and analysis provider, not an investment advisor. The Futurum Tech Podcast (and all related written notes and materials) is a newsletter/podcast intended for entertainment and informational purposes only. Futurum Research does not provide personalized investment advice and no investment advice is offered or implied by this podcast. ###
