Summary: Straight from the chapters of Shop Talk, Chris Sulimay and John Palmieri cover the crucial topic of creating the ultimate client experience and how it relates to KPI's (Key Performance Indicators - AKA Goals) in the salon. For the most part, as stylists (and humans) we create habits behind the chair. And those habits tend to either make or break our client experience (as well as our income). During this conversation, Chris shares his personal cadence of offerings throughout the appointment and how to make your guest feel incredible along the way. A great conversation to review for a seasoned stylist - and a MUST LISTEN for anyone in the growing phase of their career! Purchase Shop Talk - https://www.chrissulimay.com/shop If you enjoyed this podcast please subscribe and give us a Wicked Good Review!! https://www.instagram.com/124.go/ / https://124go.com/ Music information: Never Wanna Grow up, by the incredible Katrina Stone. https://artlist.io/song/6748/never-wa…
