Summary: How do your patients view your organizational face? Are your teams and leadership kind, considerate and respectful of the patients that you see each day. Or, do your teams approach their job as a painful, redundant process of moving people from Point A to Point B. Make sure you put on your best face in all cases. This episode of The QMC Board and Collar takes a look at, what we hope to be, your organization's smiling face. Written by: C. HumphreyPresented by: G. Harvat
