Summary: Crucial Chats are short clips to start a discussion. The chats are much shorter than full podcast episodes. They can be used during training days or staff meetings to start conversations and serve as training and learning opportunities. This Crucial Chat is about empowering employees. Empowered employees need values and confidence. Empowerment is important from safety to customer service, but we can't just say "you're empowered! Now go out and solve problems." People need to trust that they have the information and support they need to make decisions. This can lead to more motivated employees and healthier workplaces. In addition, if we take care of employees, they will take care of those we serve.
