Summary: Sometimes people need to communicate negative information. This can be bad news, a mistake someone made, or discussing how someone can improve. Leaders deal with this all the time. We can come to these conversations from two different places. A good place or a bad place. People that come from a bad place feel that people are a problem to deal with. People that come from a good place feel that people are valuable. Coming from a good place gives feelings of trust and openness. The exact same message may be conveyed, but when it comes from a good place, it moves the relationship, the team, and the entire organization in a positive direction. We are dealing with the exact same situation and the same outcomes may even result (discipline, documentation, retraining, etc.), but when it comes from a good place, it leads to a good place. Please visit www.crucialtalks.com to connect with Mike and please subscribe and review the Crucial Talks Podcast.
