24: Problem Solving and Tactics Development: Going from "Bar Napkin" to "The way we do business."

Summary: What is a tactic? How do we come up with them? The word tactical is one of those buzzwords we throw around, but what does it all mean? We are going to talk about how people apply creativity and problem solving in our professions. That involves several layers: We have to come up with ideas, we have to test them, we have to make sure they are grounded in reality, and ultimately it takes a team of people to make this process work. How do we go from "bar-napkin idea," to "the way we do business?"