Summary: <h2>Failure Management and Response with Nickolas Means</h2> <p>TableXI is offering training for developers and product teams! For more info, email <a href="mailto:workshops@tablexi.com" rel="nofollow">workshops@tablexi.com</a>.</p> <h2>Guest</h2> <p><a href="https://twitter.com/nmeans" rel="nofollow">Nickolas Means</a> | <a href="http://nickol.as/" rel="nofollow">nickol.as</a> | VP of Engineering at <a href="http://www.muvehealth.com/" rel="nofollow">MuveHealth</a> </p> <h2>Summary</h2> <p>How can you learn from an engineering team's failure? Can you take the examples of how others have dealt with engineering problems to improve your team's day-to-day operations. Our guest is Nickolas Means, a software manager at Muve Health, who is fascinated by engineering failures. We talk about what you can learn from studying disasters, how to create a company culture in calm times that will works smoothly in stressful times, and how a successful engineering team communicates using stories and how they handle mistakes. Along the way, we talk about the recent incident at the Seattle Airport, the CitiCorp building in Manhattan, Three Mile Island and other engineering and team missteps. We have, I hope, a successful show about failure.</p> <h2>Notes</h2> <p>02:12 - Learning From Engineering Team Failure</p> <ul> <li><a href="https://en.wikipedia.org/wiki/Seconds_From_Disaster" rel="nofollow">Seconds From Disaster</a></li> </ul> <p>04:49 - Self-Reporting of Near Accidents</p> <ul> <li> <a href="https://www.vox.com/2017/10/23/16387300/hospital-policy-saved-thousands-lives-central-line-infection" rel="nofollow">How a change in hospital policy saved thousands of lives</a> </li> </ul> <p>06:54 - First Story/Second Story</p> <ul> <li> <a href="https://www.youtube.com/watch?v=YBRiffheLXE" rel="nofollow">RailsConf 2018: Who Destroyed Three Mile Island? by Nickolas Means</a> </li> <li> <a href="https://www.amazon.com/Field-Guide-Understanding-Human-Error/dp/0754648257" rel="nofollow">The Field Guide to Understanding Human Error 2nd edition Edition</a> </li> </ul> <p>08:46 - <a href="http://time.com/5368847/airline-security-risks/" rel="nofollow">How the Airline Worker Who Stole a Plane in Seattle Exposed a Security Risk</a> </p> <p>13:44 - <a href="http://www.slate.com/blogs/the_eye/2014/04/17/the_citicorp_tower_design_flaw_that_could_have_wiped_out_the_skyscraper.html" rel="nofollow">The Design Flaw That Almost Wiped Out an NYC Skyscraper</a></p> <ul> <li> <a href="https://www.youtube.com/watch?v=-ES1wlV-8lU" rel="nofollow">RubyConf 2016 - The Building Built on Stilts by Nickolas Means</a> </li> <li> <a href="https://99percentinvisible.org/episode/structural-integrity-2/" rel="nofollow">99% Invisible Podcast: Structural Integrity</a> </li> </ul> <p>16:33 - Focusing on Blamelessness and Building a Learning Culture on a Team</p> <p>21:04 - Overpaging Engineering Teams</p> <ul> <li><a href="https://twitter.com/mipsytipsy/status/1028131196826349568" rel="nofollow">Charity Majors on overpaging</a></li> </ul> <p>25:21 - Story Communication</p> <ul> <li> <a href="https://www.inc.com/carmine-gallo/jeff-bezos-bans-powerpoint-in-meetings-his-replacement-is-brilliant.html" rel="nofollow">Jeff Bezos Banned PowerPoint in Meetings. His Replacement Is Brilliant</a> </li> </ul> <p>29:44 - Helping Team Members Make Better Decisions</p> <ul> <li><a href="http://www.noelrappin.com/railsrx/2016/5/26/the-boring-software-manifesto" rel="nofollow">The Boring Software Manifesto</a></li> <li> <a href="http://mcfunley.com/choose-boring-technology" rel="nofollow">Dan McKinley: Choose Boring Technology</a> </li> </ul> <p>34:29 - How to Behave When Things Go Wrong</p> <ul> <li><a href="https://www.ou.edu/deptcomm/dodjcc/groups/02C2/Johnson%20&%20Johnson.htm" rel="nofollow">The Johnson & Johnson Tylenol Crisis</a></li> </ul> <h2>Related Episodes</h2> <ul> <li><a href="http://www.techdoneright.io/29" rel="nofollow">Developers from the Perspective of Product Owners</a></li> <li><a href="http://www.techdoneright.io/25" rel="nofollow">The Social Responsibility of Coding with Liz Abinante</a></li> <li><a href="http://www.techdoneright.io/15" rel="nofollow">Agile Teams and Escaping Velocity with Doc Norton and Claire Podulka</a></li> </ul><p>Special Guest: Nickolas Means.</p>
