Summary: Learn more about data for your chatbot from Ilker Koksal<br> <br> Mentioned in the podcast:<br> <br> botanalytics.co<br> <br> Bankingworld.co<br> <br> Facebook<br> <br> Skype<br> <br> Zendesk<br> <br> LivePerson<br> <br> Also, please find the whole transcript below.<br> <br> https://www.youtube.com/watch?v=t0MacwKm5n0<br> <br> <br> <br> <br> <br> - Hi guys, it’s Bálint from chatbottutorial.com. Today, I have a guest with me - Ilker Koksal. Welcome to our podcast. Would you like to introduce yourself in a couple of sentences?<br> <br> - Thank yo!. I’m Ilker, CEO and co-founder of Botanalytics, which is a conversational analytics and engagement tool for chatbots, based in San Francisco. We support more than ten messaging platforms, like Facebook Messenger, Slack, Line, Telegram, Kik, WeChat, Twilio, Viber and many more. Chatbot makers analyze their chatbots and find their bottleneck points or set up bottles? To observe their conversation flow many more things they can do at Botanalytics. We are supporting it, we are a team of about ten.<br> <br> - Amazing. I assume you didn’t start with a team of ten and who … this globally. (1m17s). Tell me about your start. What was your first bot experience?<br> <br> - We have two co-founders in SF and on those hackathons (1m32s), we built chatbots. At some point, we realized that conversational analytics is very different than mobile and web analytics, and in those months we dived deep into conversational analytics and pain points, and then we opened Botanalytics.<br> <br> - And when was that?<br> <br> - About one and half years ago. Then we backed like 500 start-ups, and we got some couple angels and 500 start-ups and a couple VCs … And then we were growing fast ourselves.<br> <br> - I can imagine. This was before Facebook opened its platform. Did you know that when you… the company?<br> <br> - Yeah, I had a medium blog post before the Facebook announcement last year that you can take a look at. I said that Facebook would announce this kind of thing and that the bots would simplify our daily routines in this kind of way.<br> <br> - What was the turning point for you when you said “Okay, this bot thing is going to be huge and I need to establish a company?”<br> <br> - Actually, we had an analytics soon and opened up a tiny brand for chatbots, and we got great traction on chatbot and … to the Botanalytics, because we see huge potential here and we are bot makers, because we build a lot of chatbots and hackathons and we got prices for those chatbots, so we know what we need as a bot maker. And because of that, we really solve the problem and we …tutor the company in all conversational analytics.<br> <br> - Ok. If I recall correctly, you have thousands of bots in your system. How many bot makers trust you?<br> <br> - Yeah, more than thousands of bots are using Botanalytics, and we have Messenger bots, Slack, Kik, Line, Telegram, Twilio, Viber and some generate SMS bots as well. Recently, I published a chatbot market over BU, because we stored thousands of bots and their data and I published like general retention rate, functionality use, which use, and … and onboarding experience of bots, I published this kind of report. People can look at it on VentureBeat And because we stored like educational bots, banking bots, travel bots, shopping bots, any kind of bots we are storing.<br> <br> - So, you have many unique cases and see the numbers. I don’t need the exact numbers, but can you please tell us roughly - like I guess Messenger is dominating - but by how much? …<br> <br> - Yes, 40 or 45% of our bots are coming from Facebook Messenger, kind of dominating our system, but there is a big potential in SMS bots as well. I think customer support agent bots will dominate this year, but Messenger as a built spot in there and we have great studies f...
