Summary: When you give your Uber driver fewer than 5 stars, the app always asks you what went wrong. Anonymous feedback is sent to drivers all the time, letting them know where they screwed up, and why they might be having trouble maintaining that perfect 5-star rating. Now drivers will be able to do the same thing to passengers. Starting today, Uber is allowing drivers to offer reasons why they decided to give a passenger fewer than 5 stars.
