Summary: The goal of moving federal back-office systems to shared services now has crossed into its third administration. There's plenty of progress on paper, but the on-the-field performance remains problematic at best and wasteful at worst. The latest example is the Homeland Security Department. After nearly three years, DHS has decided to cut short its efforts with the Interior Business Center. In his weekly feature, the Reporter's Notebook, Federal News Radio Executive Editor Jason Miller writes about what happened to the DHS-Interior partnership and what this means for shared services more broadly.
