Summary: Rob Findlay, founder of Next Bank presents a real eye-opener on how customer experience (CX) differs in Asia Pacific, technological advancements in China, the power of the WeChat App as an "essential platform of people's lives [in Asia]" and the power of a #fintech product-focused approach to banking. A playlist-must for any CMO or CIO wanting to learn more about China's disruptive tech explosion and its effect on CX.
