Discussion with Deloitte: #IoT, #Chatbots, #BlockChain & #AI in #Fintech, banking and #InsurTech

Summary: In this episode of the InspireCast, Mirza talks with Mukul Ahuja and Hwan Kim, both Senior Managers with Deloitte Canada in Toronto on the red-hot topic of Fintech, InsurTech and digital banking. A must-listen for any CX professional within a bank or insurance firm wanting to understand how the latest disruptive technologies such as Chatbots, BlockChain, Real-time Analytics, AI and IoT are effecting the consumer customer experience, agent brokers and distribution channels.