@Finfabrik founders: @AlexMedana with @FmSpiegl discuss HK #Fintech, ideal CX + hearts and minds

Summary: This time round, Mirza broadcasts live from Mettā in Hong Kong with special guests, founders of FinFabrik: Alex Medana & Dr. Florian M. Spiegl to discuss their take on digital disruption, the ideal customer experience scenario plus the common misconceptions between CX & UX as often misunderstood for UI. They urge our listeners of CMOs, CIOs and Chief Customer Experience Officers to think about technology; all the while not forgetting about the human touch. Delve into AI, machine learning and nudging bots. Provide concrete examples and finally discuss how it all comes down to hearts and minds and creating a little chaos. A must-listen session for anyone interested in the startup space, or want to understand design thinking and especially if you work for a bank - how to create the ideal customer experience.