![Inside Intercom show](https://d3dthqtvwic6y7.cloudfront.net/podcast-covers/000/068/721/small/inside-intercom-podcast.jpeg)
Summary: Intercom co-founder Des Traynor talks to Tony Ulwick, the inventor of outcome-driven innovation and a decades-long champion of jobs-to-be-done as a method for product design. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.