#82 James & Per & Heather give consumers rights




UX Podcast show

Summary: On June 13th 2014 the <a href="http://ec.europa.eu/justice/consumer-marketing/rights-contracts/directive/index_en.htm">Consumer Rights Directive</a> came into force across Europe. This law has a direct impact on the way we design our websites within Europe and bans the use of certain <a href="http://darkpatterns.org/">dark patterns</a>. We talk to <a href="https://twitter.com/idea15webdesign">Heather Burns</a>, author of The web designer's guide to the consumer rights directive, to find out more. (Listening time: 45 minutes) https://twitter.com/uxpodcast/status/512847798836793344 References: The Interview: <a href="http://www.90percentofeverything.com/2014/08/26/some-dark-patterns-now-illegal-in-uk-interview-with-heather-burns/">Some Dark Patterns now illegal in UK – interview with Heather Burns</a> (including examples) The Book: <a href="http://www.consumerrightsdirective.info/">The web designer's guide to the consumer rights directive</a> <a href="http://www.slideshare.net/idea15webdesign/web-design-and-development-law-whats-new-36431139">Web design and development law - what's new</a> (presentation) <a href="http://ec.europa.eu/justice/consumer-marketing/files/crd_arc2014_factsheet-consumer_en.pdf">EU factsheet about the directive</a> (PDF) <a href="http://www.consumerrightsdirective.info/updates/help-us-crowdsource-all-the-implementations-of-the-eu-consumer-rights-directive">Crowd-sourced page collating the various national consumer rights directive laws</a> Heather's previous work on the <a href="http://idea15.wordpress.com/category/eu-cookie-law/">Cookie Law</a> Blog post by <a href="https://twitter.com/trulytherese">Therese Reuterswärd</a> about the <a href="http://www.trulytherese.se/nya-lagen-om-distansavtal-bra-att-veta/">implementation of the directive in Sweden</a> (in Swedish)