Summary: <p>BEHIND 911: CHALLENGES AND CHANGES IN EMERGENCY DISPATCH: From fender benders to serious crimes, the first person to respond to an emergency is the 911 operator. While those operators can often be the voice of calm in harrowing situations, they must juggle critical tasks within seconds, often while battling fatigue amid increased workloads. We look at the personal and professional challenges facing our region's emergency dispatchers, and explore how new technology is changing their role in public safety. (34 min.)</p>
