Best Practices for Aligning the Customer Experience with Process Improvement: A Covance Case Study




BPM, Lean Six Sigma & Continuous Process Improvement | Process Excellence Network show

Summary: In this economy, all organizations must understand what their customers value. Savvy organizations know that their process improvement initiatives must positively impact the customer experience, but this may be easier said than done. In this Profit through Process podcast, Genna Weiss of