96 – Mark Miller: Best Selling Author, Vice President of Organizational Effectiveness for Chick-fil-A Restaurants

Summary: Mark Miller began writing about a decade ago when he was fortunate to team up with Ken Blanchard to write The Secret: What Great Leaders Know and Do. In 2011 Mark released The Secret of Teams outlining the key principles that enable some teams to outperform the all the rest. Great Leaders Grow: Becoming a Leader for Life came next in 2011. His upcoming book, The Heart of Leadership is scheduled for release in the fall of 2013. In addition to writing, Mark really loves speaking to leaders. Over the years, he has traveled extensively around the world teaching for numerous international organizations. His theme is always the same: encouraging and equipping leaders. Mark also sells chicken. He started his Chick-fil-A career working as an hourly team member back in 1977. In 1978, he joined the corporate staff working in the warehouse and mailroom. Since then, he has provided leadership for Corporate Communications, Field Operations, Quality and Customer Satisfaction, Training and Development. Today he serves as the Vice President for Organizational Effectiveness. During his time with Chick-fil-A, annual sales have grown to over $5 billion and the company now has more than 1,700 restaurants in 39 states and the District of Columbia. You can check out Mark's Blog here: greatleadersserve.org