![Customer Management IQ - Call Center, Customer Service & Customer Relationship Management show](https://d3dthqtvwic6y7.cloudfront.net/podcast-covers/000/040/538/small/customer-management-iq-call-center-customer-service-amp-customer-relationship-management.jpg)
Summary: The on-shoring vs. off-shoring conversation is an old one for most of us—but what you don’t know about recent trends in off-shoring and outsourcing will hurt you. In a series of Customer Management IQ power player panels we evaluate the pros and cons of keeping the call