![Customer Management IQ - Call Center, Customer Service & Customer Relationship Management show](https://d3dthqtvwic6y7.cloudfront.net/podcast-covers/000/040/538/small/customer-management-iq-call-center-customer-service-amp-customer-relationship-management.jpg)
Summary: There are big dangers of social media misinformation says Doug Richards, Social Business Evangelist. We've been complacent for too long ignoring the seachange occuring around us. Richards of Centriq Training wants to steer the ship. He happens to have a map that