Comerica's Top-Down Culture, Top-Notch Agent Training




Customer Management IQ - Call Center, Customer Service & Customer Relationship Management show

Summary: It’s easy and idealistic to say that the culture of a company should reflect the culture of its leadership. It’s much harder in practice. Patrick O’Shea, the senior vice president of Comerica Bank, can list off examples of how the C-suite culture at Comerica has rubbed