Summary: Contented Cow Partners is the team of Bill Catlette and Richard Hadden, the authors of the critically acclaimed bestselling “Contented Cows” business book series. They work with organizations worldwide, by speaking at conventions, conferences, and other meetings of corporations, professional associations, and other organizations; delivering leadership training; conducting employee and customer satisfaction surveys; and providing executive coaching. Their mission is to improve organizations’ performance through having a focused, fired-up, and capably led workforce. Their work was among the first to establish a clear connection between an organization’s people practices and its profit performance. Their Message Creating a great place to work is one of the best things a company can do for its bottom line. It’s no accident that the organizations consistently identified as winners also happen to be some of the best places on earth to work. This occurs not as an afterthought, but as a vital, premeditated element of business strategy. Bill Catlette has worked in a variety of Human Resource management and executive capacities with some well known and highly regarded service distribution firms. His corporate ports of call have included assignments with Genuine Parts Company, the Atlanta-based distribution arm of NAPA; Automatic Data Processing, where he served as the company’s Corporate Manager of Employee Relations; and Federal Express Corporation; where, as a Managing Director, he and his staff were responsible for developing many of the Human Resource programs which enabled that company to become recognized as one of the nation’s 5 Best Managed Companies (Forbes), one of the 100 Best Companies in America to Work For, and, without question, one of the true “world class” service organizations. Upon leaving Federal Express in 1989, Bill founded The Westar Group, a human resources consulting firm which concentrates primarily on the areas of Employee Relations, Teamwork, Leadership Development, and Business Strategy. With better than 5,000 hours addressing business leadership groups, Bill is an accomplished speaker and seminar leader. Richard Hadden was a manager for a large savings and loan association in the 1980’s. He learned computer programming and worked as a programmer and systems analyst in the field of multi-user microcomputer software, before the advent of PC’s. He was Director of Product Development for a software house in North Florida before starting his own software consulting business in 1986. While consulting, he taught software design, principles of management, and international economics at Jacksonville University. He began working as a trainer and consultant to corporations and left the university in 1991. Since 1990 he has delivered keynote presentations and training programs for more than 800 audiences on five continents.
