Summary: <p>CROSS-CULTURAL (MIS)UNDERSTANDING: Bill Gates recently greeted South Korea's president with a one-handed shake, the other was tucked into his pocket, setting off an international etiquette firestorm. Similar gaffes are increasingly common in a global society where people interact with colleagues and cultures around the world. From hospital bedsides to corporate boardrooms, the demand for a culturally competent workforce has ballooned, and the required skills now go way beyond simple "dos and don'ts." Kojo and diversity consultant Howard Ross explore the nuances of cross-cultural competency in the workplace and beyond. (52 min.)</p>
