Summary: Shep Hyken is a customer experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep joined us to talk about how companies can go about “Amazing Tomorrow’s Customers.” Follow Shep on Twitter @hyken To learn more about IBM big data, visit ibm.com/bigdata
