Summary: When it comes to making contact with its Medicaid members in Illinois, field work is the name of the game for McKesson Health Solutions. A presence in emergency departments to reduce unnecessary utilization among members and the placement of communication teams in 24 geographical locations around the state is proving successful for McKesson, explains Caryn Jacobi, McKesson's associate V.P. of operations for Illinois. Other efforts include a 24-hour triage line for members and mailings, phone calls and field visits. Dr. Philip M. Bonaparte, chief medical officer of Horizon NJ Health and Jacobi, will describe how their respective organizations target and engage Medicaid enrollees for participation and success in disease management programs during a July 25, 2007 audio conference, The Medicaid Population: Identifying, Locating and Engaging a Hard-to-Reach Population for Disease Management Success.
