Summary: Dr. Jim Glauber, medical director for Neighborhood Health Plan of Massachusetts, defines ED overuse for his organization and discusses the differences between urgent care and emergent care and when patients should use each. Dr. Jim Glauber provided details on the strategies his organization has implemented to address non-emergent ED use during a September 25, 2007 audio conference, Developing Effective Strategies to Reduce Non-Emergent Emergency Department Use.
