Patient Engagement and Education in the Medical Home: Perspectives from Several Pilots

Summary: Looking to jump-start patient outreach in the medical home? The appointment calendar is a great place to start, recommends Barbara Wall, a healthcare consultant who advises organizations on adoption of the patient-centered model of care. She describes the simple steps that medical home staff can follow to turn the appointment calendar into a patient teaching, recall and outreach tool. A featured presenter during HIN's Medical Home Open House webinar series, Wall explained the essential process changes that improve patient outreach and keep the patient at the center of the medical home during the August 5, 2009 webinar, Patient Engagement and Education in the Medical Home: Perspectives from Several Pilots.