Summary: Grand Valley Health Plan's (GVHP) workgroup approach helps the staff model HMO to successfully disseminate workflow changes resulting from its NCQA medical home recognition process, explains Barbara Luskin, GVHP quality manager, and also created location champions in the process. Luskin describes how GVHP demonstrates compliance with the most challenging NCQA "must-pass" elements and shares GVHP's early returns in patient satisfaction ratings, quality of care and healthcare utilization. Luskin, along with Dr. James Kerby, GVHP vice president of medical affairs, shared the basics of preparing for and achieving recognition from NCQA's Physician Practice Connections(R) - Patient-Centered Medical Home(TM) during Achieving NCQA's Patient-Centered Medical Home Recognition, a 45-minute webinar on October 21, 2009. The webinar is part of HIN's continuing Medical Home Open House webinar series.
