Summary: Case managers are the backbone of the Geisinger Health Plan (GHP) Health Navigator(SM) program, a medical home partnership between primary care providers and GHP that has reduced 30-day hospital readmissions by 15 to 20 percent. Providing benchmarks for case manager caseloads and contact frequency, tools to support the case management effort, the key to smooth placement of case managers in the medical home and tips for better management of patients discharged to nursing facilities are Diane Littlewood, R.N., and Joann Sciandra, R.N., who are both regional managers of case management for health services at Geisinger Health Plan. Littlewood and Sciandra provided more detail on the key components of a winning case management program during "Effective Case Management in the Medical Home," a 45-minute webinar. The webinar is part of HIN's continuing "Medical Home Open House webinar series."
