Summary: Workflow rehearsals of key practice protocols ensure that the entire care team --- including the embedded case manager --- is prepared in advance, notes Robert Fortini, vice president and chief clinical officer at Bon Secours Health System. Fortini describes two workflows "rehearsed" by Bon Secours care teams, details the embedded case manager's contribution to medication compliance in the practice, and explains key steps that precede the case manager hiring process. Robert Fortini explained how Bon Secours has adapted the Geisinger Health System embedded case manager model to meet the needs of its own population during "Embedded Case Management in the Primary Care Practice: Program Design and Results," a 45-minute webinar on August 10, 2011.
